You can activate your Card via the Amex App available on the App Store and Google Play.

Alternatively, you can also activate your card by visiting www.americanexpress.com.sa/activate or calling Customer Services on 800 124 2229 (in the Kingdom) or +966 11 292 6666 (from overseas) 24/7.

To register for an Online Account, visit the Log In page at www.americanexpress.com.sa click “Register for a new Online Account” and follow the prompts on the screen.

If you’ve forgotten your User ID or password, you can retrieve or reset them online by following these simple steps.

➔    Go to the Log In page
➔    Click on Forgot User ID or Password
➔    Follow the prompts on the screen to retrieve your User ID or reset your password
 

How do I report and replace a lost, stolen, damaged Card or if I have not received my Card?

If your Card has been lost, stolen, damaged, or not received, you can easily request a replacement through the Amex Mobile App by following these steps:

➔    Log in to the Amex Mobile App
➔    Select ‘Manage Card’
➔    Tap ‘Replace Card’
➔    Choose the reason for replacement and confirm the delivery address for your new card
➔    Review the replacement details and submit your request

You can also contact us:
Within the Kingdom: 800 124 2229
From overseas: +966 11 292 6666

Note: The replacement card will be delivered to the address you confirm in the app. If you require assistance or wish to use an alternative delivery method, please call the number on the back of your Card.

We aim to get your Replacement Card to you within 5 business days in the Kingdom and within 10 business days overseas after you submit your request.

Once the expiry date on your Card has passed, it will be declined if you try to use it. However, you’ll usually receive a new Card by post before your previous Card expires (unless your Card Account is not in good standing).